Tell us what happened
Include your app version, device model, iOS version, the screen you were using and the steps to reproduce the problem. Screenshots can help, but hide personal information first. Never send your API key, password, account number, meter identifiers or Home Mini identifier. Diagnostics are optional.
Account connection or missing readings
Check your connection and the reading timestamp in My Energy. Meter readings can arrive later than the period they cover. Gaps do not necessarily mean your meter has stopped working. For billing or metering faults, contact Octopus through your usual account support channel.
Home Mini and live data
Live Home depends on your compatible device, its connection and Octopus telemetry. A delayed reading is not proof that your Home Mini is disconnected. Open My Energy while the app is active, check the last-reading time and retry. Home Mini readings are not a replacement for billing-quality readings.
Prices, forecasts and Grid data
Check the selected region, tariff and observation time. Tomorrow’s prices appear after publication. Forecasts are estimates shown separately from published rates. Read saved or delayed Grid results using their displayed timestamp.
Pro purchases and cancellations
Use Settings → AgileHub Pro → Restore Subscription with the Apple Account used for your purchase. To change or cancel a subscription, open your device’s Settings → your name → Subscriptions. Apple handles payment and refund requests.
Delete connected data
Use Disconnect and Delete Device Data in My Energy. This removes connected credentials and account caches and requests removal of the alert registration. It does not close your Octopus account or cancel an Apple subscription.